Ordering, Shipping & Returns - Home brewing and winemaking equipment ingredients and supplies | Moonshiners.club

Ordering, Shipping & Returns

Order Policies

– There is no minimum order.
– Our in-house lead time is 1-2 days for most orders.
– Once you completed an order you will receive an order confirmation by email after the order is sent to the warehouse for processing. Please notify us asap if there are any changes or inaccuracies, otherwise the order will be shipped as is.
– Shortages and back-orders: If an item on an order is not available, we will notify you by email. You can request a substitution or change to the order. If we do not receive a response within 24 hours we will ship the order without that item(s).

International Orders
– We are happy to work with International customers and we do ship orders worldwide.
– International orders can pay for the order’s in a standard way as indicated on checkout page. Wire transfer is available on request.
– Orders can be picked up by your carrier at our warehouse, shipped to a freight forwarder in the USA, or shipped direct via USPS International Priority Mail.
– We are not able to prepare customs or export paperwork, this is entirely your the responsibility.
– International customers are responsible for verifying that the goods can be imported into your country. We are not able to provide Country of Origin, Phytosanitary Certificates, Certificates of Analysis, food safety statements, etc.
– Customers assume complete risk and liability for any orders shipped outside of the 50 US states. We are not responsible for loss or damage to any international shipments.

Shipping Policies
– Small orders are shipped via parcel carriers, typically FedEx Ground or USPS Priority Mail.
– Freight orders are shipped via our network of carriers, we will choose the lowest cost carrier unless otherwise specified.
– We are not able to bill direct to a customers FedEx or UPS account. The customer can arrange for their own shipping company to pick up the order.
– Orders are shipped “FOB: Origin”. Products become the legal property of the buyer once they leave our warehouse.

Shipping Shortages, Damage, and Defective Items
– The customer is responsible for inspecting orders upon delivery. Any items that are signed for as received in good condition, and then later reported as short or damaged, may not be eligible for a refund.

If you receive a damaged shipment:
– Accept the shipment. Do not refuse or return it.
– Note the damage on the delivery receipt (if shipped by truck) or with the driver (for UPS/FedEx parcels). Keep a copy of the document with the damage noted.
– If you think there is damage, but cannot tell how much, write a note such as “1 box crushed, damage subject to further inspection”
– Take photos of the pallet/box before unpacking it.
– Keep all boxes and packing materials until the claim is settled, they may be needed for an inspection.
– Contact us at [email protected] with the details of the damage. Moonshiners.club will file a damage claim on the customers behalf.
– Defective items must be reported to Moonshiners.club within 30 days of receipt, or no credit will be given.
– Moonshiners.club will issue a credit or ship a replacement for most defective products. If a manufacturer handles technical support and returns directly, the customer may be referred to the manufacturer for service.
– Click here to go to our contact form page

 

Warranty and Return Policy
– Moonshiners.club has a one year warranty against manufacturing defects on almost all of our products.  If you have a defective product, please contact our customer service department.  We will refund, replace, or repair your damaged product.
– If a customer receives a product that was not ordered, or otherwise shipped in error, Moonshiners.club will pay the return shipping costs.
– Defective items must be reported to Moonshiners.club within 30 days of receipt to receive a refund.
– Moonshiners.club will accept products for a full refund within 30 days of receipt. The items must be new and in saleable condition, and the customer must ship prepaid and insured to Moonshiners.club.
– Perishable products and opened food products can not be returned for credit.
– Any items that are drop shipped from our vendor to customers cannot be returned unless they arrive damaged or defective.
– Click here to go to our contact form page

X